Privacy Policy

We are protecting your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your information whenever you visit our website or book our cleaning services. This policy outlines the types of information we collect, why we collect it, how it is used, and the circumstances in which it may be shared. By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. Do consider this so that we may know how we make use of personal information. Note: It is possible only to make certain changes periodically to take into account technological advancement, the transformation of the operations or the legal requirement. Newer versions will always exist, and they will involve the usage of newer versions.

Information We Collect

To deliver you a personalised experience on board our ship and promise you a stress-free experience, we are able to gather two categories of information to give you:

1. Personal Information

This will contain certain information which can be used to identify you as individuals such as contact numbers, mail address, home, names or payment information. You are probably destined to receive this information since you:

  • Create an enquiry or request a cleaning quote online.
  • Book any residential or commercial cleaning service.
  • Subscribe to cleaning tips, promotions, or service updates.
  • Participate in questionnaires, contests or leave feedback.
  • Send us questions

The information that can be identified is not essential, and not all will work without it.

2. Non-Personal Information

It is the technical or statistical data that does not characterise you. Examples include:

  • IP addresses
  • Browser version or type
  • Pages visited
  • Referring domain
  • Generalised demographic data

This information is collected automatically through website analytics tools to help us improve website performance, security, and user experience.

How We Use Your Information

The available information can help make and optimize services. Specifically, the data can be used in the following manner:

  • Process bookings and confirm appointments
  • Manage invoices and secure online payments
  • Respond to enquiries and customer support requests
  • Improve our website, services, and customer experience
  • Send important service notifications and promotional offers (only where permitted)
  • Maintain website security and prevent fraudulent activity
  • Meet legal and regulatory obligations

Beyond any circumstances, we sell, rent or commercialise identifiable data

Sharing of information

Nevertheless, the personal information is never sold, but can be disclosed to the partners who can be trusted in case of necessity, i.e.:

  • Payment processing providers that securely handle online transactions.
  • Trusted service providers who assist in delivering our cleaning services.
  • Website hosting, cloud storage, and IT support providers who maintain our systems.

We are also free to disclose the information which is required by law, by statutes, regulations or by the order of the court, or to protect the rights, to fulfil debts or to help in the investigations. We never sell or rent your personal information to third parties for marketing purposes. Anonymous website statistics may be shared for analytical purposes only.

Tracking Technology and cookies

Some cookies are essential for website functionality, while others help us understand visitor behaviour and improve our online services.

  • Identify repeat clients
  • Track site and track performance monitoring.
  • Display relevant content

The cookies can be disabled or controlled through the browser preferences, though not all the functions will function. The third-party analytics or advertisers might also have their own policies on cookies.

Security of Information

We use appropriate technical and organisational security measures to protect your personal information from unauthorised access, misuse, alteration or disclosure. Access is limited to authorised personnel who require the information to perform their duties. Personal records will also be kept in a safe place, and they will only be accessible to the authorised personnel. The financial details are processed on an encrypted system that is recognised.

Although we implement strong security practices, no method of online transmission or electronic storage can be guaranteed to be completely secure. Users are advised to not share their credentials, and they should not perform sensitive transactions over public networks.

Third-Party Websites

Once you leave our website, your interactions are governed by the privacy policies of the third-party website you visit. It is possible to have hyperlinks to other sites. In other realms, we are not subject to the influence of actions or the content. Their transformation will include their privacy policies, which will most likely be suggested for review.

Age Restrictions

Our website and services are intended for individuals aged 18 years or older. Our gathering of information about minors is unintentional. This information would automatically be cut in case they are discovered.

User Submissions and Open Spaces.

Any information you voluntarily publish in reviews, comments, or other public areas of our website may become publicly accessible and can be viewed by others. Further sharing of such information is something we cannot control. Also, one should note that sensitive information should not be left by users in such spaces.

Your Choices

People do not lose their data. Options include:

  • Opt out of promotional emails at any time using the unsubscribe link.
  • Manage cookie preferences through your browser settings.
  • Request access to, correction of, or deletion of your personal information by contacting us.
  • Request information about how your personal data is processed.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once the information is no longer required, it is securely deleted or anonymised.

Changes to This Policy

The changes might occur in this place and that one. In this case any change become effective. A general overview of the statement should be done periodically with the aim of impressing what is being practised.

Contact Us

You can contact us at any time about this statement or with any other concerns you may have about your data being processed by us at the time. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our website's Contact Us page.